Customer Care Officer - Call Center Services

Majid Al Futtaim; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Majid Al Futtaim invites applications for a Customer Care Officer in Riyadh. This call center role focuses on handling daily customer inquiries, guiding customers through products and services, and resolving routine issues with professionalism.

The position requires English proficiency and at least 1 year of call center experience. As a key contact point between customers and Majid Al Futtaim Retail, you will ensure accurate guidance, timely responses, and adherence to service standards while

Qualifications

• Bachelor's degree in a related field is preferred.
• Minimum 1 year of practical call center experience.
• Strong verbal communication and problem-solving abilities are essential.
• Proficiency in English is required to understand customer needs and explain procedures clearly.

Responsibilities

• Handle day-to-day customer care activities through the call center while maintaining professional service standards.
• Respond clearly and courteously to customer questions regarding products, services, transactions, and applicable retail procedures.
• Provide customers with accurate guidance and direct them toward appropriate solutions when assistance is required.
• Resolve basic complaints within assigned authority and escalations.
• Assist customers with exchange and refund requests when applicable and ensure established procedures are followed.
• Listen carefully to customer concerns, identify the underlying issue, and provide practical solutions whenever possible.
• Maintain consistency and accuracy when communicating company procedures and service requirements.
• Follow approved customer care guidelines to support a reliable experience across every interaction.
• Coordinate with relevant internal teams when customer issues require additional investigation or operational support.
• Maintain appropriate records of customer interactions, requests, complaints, and resolutions in accordance with internal processes.
• Identify recurring customer concerns and communicate relevant observations that may help improve service delivery.
• Participate in professional development activities designed to strengthen customer service, communication, and technical capabilities.

Skills

Call center operations

Customer care

Customer service

Complaint resolution

Customer inquiry handling

Exchange and refund support

Telephone communication

Active listening

English communication

Customer satisfaction

Service standards

Education

Bachelor's degree in related field

Job description

Customer Care Officer - Call Center Services

Job Snapshot

Role: Customer Care Officer - Call Center Services

Location: Riyadh, Saudi Arabia

Industry: Retail

Function: Call Center

Experience: Minimum 1 year

Job Type: Full-time

Job Details

Country: Saudi Arabia

City: Riyadh

Industry: Retail

Function: Call Center

Salary: 6000-9000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Customer Care Officer serves as an important connection between customers and Majid Al Futtaim Retail, helping ensure questions and service issues are handled accurately, professionally, and without unnecessary delay. Working within the call center environment, the officer will provide practical guidance, address routine complaints, explain relevant service procedures, and assist customers with eligible exchanges or refunds. Effective performance contributes to customer satisfaction, service consistency, issue resolution, and continued confidence in the retail experience.

Key Responsibilities

• Handle day-to-day customer care activities through the call center while maintaining professional service standards.
• Respond clearly and courteously to customer questions regarding products, services, transactions, and applicable retail procedures.
• Provide customers with accurate guidance and direct them toward appropriate solutions when assistance is required.
• Resolve basic complaints within assigned authority and escal
• Assist customers with exchange and refund requests when applicable and ensure established procedures are followed.
• Listen carefully to customer concerns, identify the underlying issue, and provide practical solutions whenever possible.
• Maintain consistency and accuracy when communicating company procedures and service requirements.
• Follow approved customer care guidelines to support a reliable experience across every interaction.
• Coordinate with relevant internal teams when customer issues require additional investigation or operational support.
• Maintain appropriate records of customer interactions, requests, complaints, and resolutions in accordance with internal processes.
• Identify recurring customer concerns and communicate relevant observations that may help improve service delivery.
• Participate in professional development activities designed to strengthen customer service, communication, and technical capabilities.
• Follow Majid Al Futtaim Retail Human Capital policies, corporate procedures, operating instructions, and service standards.

Ideal Profile

The preferred candidate should hold a bachelor 's degree in a related field and have at least 1 year of practical call center experience. Previous exposure to customer service within Retail, consumer services, contact centers, or another customer-facing environment would be valuable. Candidates should be comfortable handling customer questions and complaints while remaining professional and solution-focused. Strong verbal communication and problem-solving abilities are essential. Proficiency in English is required, together with the ability to understand customer needs, explain procedures clearly, and maintain service quality during challenging interactions.

Skills Set

• Call center operations
• Customer care
• Customer service
• Complaint resolution
• Customer inquiry handling
• Exchange and refund support
• Telephone communication
• Customer guidance
• Problem solving
• Service recovery
• Complaint escalation
• Customer interaction management
• Retail customer support
• Service procedure compliance
• Customer issue documentation
• Internal coordination
• English communication
• Active listening
• Customer satisfaction
• Contact center service standards

Why Join Us

Customer care plays an important role in modern Retail by turning everyday questions and service concerns into opportunities to strengthen customer confidence. This position provides practical experience in call center operations, complaint management, service recovery, and customer communication while offering room to build broader retail service capabilities. Majid Al Futtaim provides a large regional environment where customer care professionals can develop their skills, work with diverse teams, and contribute to service standards supporting a recognized retail operation in Saudi Arabia.

About the Company

Majid Al Futtaim is a leading regional developer and operator with businesses spanning shopping malls, retail, communities, and entertainment across the Middle East, North Africa, and Central Asia. Its portfolio includes Carrefour and other well-known consumer destinations and brands, supported by a large workforce focused on delivering consistent customer experiences across regional markets.