Riyadh: Multichannel Customer Care Agent

Majid Al Futtaim; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Majid Al Futtaim Retail is seeking a Customer Care Agent to join its Riyadh head office, handling inquiries, complaints, and feedback across phone, email, live chat, and social media. The role emphasizes professional, timely, and accurate customer service in a fast-paced environment.

The successful candidate will maintain detailed case records, coordinate with internal teams, and uphold service quality targets while delivering a positive customer experience on-site in Saudi Arabia.

Qualifications

• Diploma qualification or equivalent.
• 1-2 years of experience in customer service, contact centre operations, retail, hospitality, or a related field.
• Fluency in Arabic and English is preferred.

Responsibilities

• Handle inbound and outbound customer interactions through approved communication channels.
• Respond professionally to customer inquiries, requests, complaints, and feedback.
• Provide accurate information to address customer questions and concerns.
• Maintain courteous and effective communication during every customer interaction.
• Deliver timely responses in accordance with established procedures.
• Support a positive customer experience through attentive and solution-focused service.
• Maintain a professional approach when handling challenging customer situations.
• Document customer interactions and update records in the customer care system.
• Escalate complex issues to appropriate internal teams when necessary.

Skills

Customer service

Communication

Multichannel support

Documentation

Education

Diploma qualification or equivalent

Job description

Majid Al Futtaim Retail is seeking a Customer Care Agent to join its Riyadh head office, handling inquiries, complaints, and feedback across phone, email, live chat, and social media. The role emphasizes professional, timely, and accurate customer service in a fast-paced environment.

The successful candidate will maintain detailed case records, coordinate with internal teams, and uphold service quality targets while delivering a positive customer experience on-site in Saudi Arabia.