Customer Care Representative - Contact Center

Majid Al Futtaim; Riyadh; On-site; SAR 56,000 - 89,000; Full time

Job summary

Majid Al Futtaim Lifestyle is seeking a Customer Care Representative for its Riyadh contact center. The role focuses on delivering responsive support, processing service requests, resolving concerns, and boosting customer satisfaction across lifestyle brands.

Arabic and English fluency is required, with prior retail or sales exposure preferred. The position offers full-time hours in Riyadh, Saudi Arabia, and requires excellent communication, teamwork, and problem-solving abilities to maintain

Qualifications

• High School Certificate or equivalent.
• Minimum 1 year of customer service experience.
• Fluency in English and Arabic required.

Responsibilities

• Process customer requests accurately and efficiently per established Center procedures.
• Respond to questions and concerns with practical, appropriate resolutions.
• Escalate issues to supervisor or manager when needed.
• Communicate updates to colleagues and maintain professional interactions.
• Support cross-functional collaboration to resolve customer issues.

Skills

Customer service

Contact center operations

Customer request processing

Customer inquiry handling

Complaint resolution

Customer communication

Arabic communication

English communication

Retail customer support

Sales support

Customer expectation management

Problem resolution

Internal communication

Operational issue escalation

Team collaboration

Customer satisfaction

Contact center procedures

Education

High School Certificate

Job description

Customer Care Representative - Contact Center Job Snapshot Role: Customer Care Representative - Contact Center Location: Riyadh, Saudi Arabia Industry: Retail Function: Customer Servic Experience: Minimum 1 year Job Type: Full-time Position Overview Customer Care Representative - Contact Center in Riyadh, Saudi Arabia is a Retail hiring opportunity focused on delivering responsive customer support, processing service requests, resolving concerns, and supporting customer satisfaction across Majid Al Futtaim Lifestyle operations. The role suits an Arabic and English-speaking customer service professional with previous retail or sales exposure who can manage customer interactions accurately while contributing to service quality and commercial performance. Job Details Country: Saudi Arabia City: Riyadh Industry: Retail Function: Customer Servic Salary: 5000-8000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time Role Context The Customer Care Representative serves as an important point of contact between customers and Majid Al Futtaim Lifestyle. The position is responsible for handling customer requests efficiently, identifying suitable resolution options, and ensuring important service or product issues reach the appropriate Contact Center leadership. Consistent and professional customer interactions help strengthen satisfaction, customer loyalty, and overall brand experience. The representative will also contribute to an effective contact center environment by sharing information with colleagues, participating in team discussions, and supporting collaborative working practices.

Key Responsibilities

• Process customer requests accurately and efficiently in accordance with established Contact Center procedures.
• Respond to customer questions and concerns while focusing on practical and appropriate resolution options.
• Understand customer expectations and select available solutions that support a positive service experience.
• Escalate personnel, operational, product, or customer-related issues to the appropriate Contact Center supervisor or manager.
• Communicate relevant updates and service information clearly to Contact Center colleagues.
• Maintain professional communication with customers, internal teams, business contacts, and other company associates.
• Support resolution of customer issues by coordinating with relevant departments when additional assistance is required.
• Participate actively in scheduled team meetings and leadership discussions when requested.
• Share useful customer feedback and recurring service observations with supervisors to support continuous improvement.
• Follow approved procedures when recording, managing, and progressing customer requests.
• Work collaboratively with colleagues to maintain an efficient, respectful, and service-focused Contact Center environment.
• Support customer satisfaction and commercial objectives through accurate communication and dependable service delivery.
• Maintain awareness of relevant products, services, policies, and operational updates needed to assist customers effectively.

Ideal Profile

The preferred candidate should hold a High School Certificate and have at least 1 year of experience in customer service. Previous experience within Retail, sales, lifestyle brands, contact centers, or another customer-facing environment would be valuable. Fluency in both English and Arabic is required. Candidates should be comfortable communicating with customers through a professional service environment and able to explain information clearly while remaining focused on problem resolution. The role is suited to someone who works well within a team, manages customer requests carefully, communicates confidently, and maintains a respectful approach during demanding customer interactions.

Skills Set

• Customer service
• Contact center operations
• Customer request processing
• Customer inquiry handling
• Complaint resolution
• Customer issue escalation
• Service recovery
• Customer communication
• Arabic communication
• English communication
• Retail customer support
• Sales support
• Customer expectation management
• Problem resolution
• Internal communication
• Product issue reporting
• Operational issue escalation
• Team collaboration
• Customer satisfaction
• Contact center procedures

Why Join Us

Customer care is central to delivering a consistent Retail experience, particularly within lifestyle businesses where service quality strongly influences customer loyalty and repeat purchases. This position offers practical exposure to contact center operations, customer problem-solving, brand communication, and cross-functional service coordination. Majid Al Futtaim Lifestyle also provides an environment where customer service professionals can strengthen their retail knowledge, develop communication capabilities, and build experience supporting recognized consumer brands across the region.

About the Company

Majid Al Futtaim is a leading regional group operating across retail, shopping malls, communities, entertainment, and lifestyle businesses. Majid Al Futtaim Lifestyle manages a portfolio of international consumer brands and focuses on delivering high-quality retail experiences supported by strong customer service, commercial operations, and regional market expertise.