Area Manager - Dark Stores

Ninja; Medina; On-site; SAR 90,000 - 130,000; Full time

Job summary

Ninja is seeking an experienced Area Manager to oversee the performance and day-to-day operations of multiple dark stores in the North region. This hands-on role requires leadership across inventory, picking, packing, order fulfillment, and replenishment to ensure fast, accurate delivery and excellent customer experience.

You will lead Store Managers, drive KPIs, and coordinate with Supply Chain, Last Mile, and Commercial teams while maintaining food safety and operational standards across all

Qualifications

• 3+ years of experience in dark stores, quick commerce, grocery e-commerce, retail, fulfillment, or warehouse operations.
• Experience managing multiple locations and high-volume operational teams.
• Strong understanding of inventory and fulfillment operations.
• Data-driven with strong leadership, problem-solving, and execution skills.
• Effective communication and interpersonal skills to collaborate with store teams and supply chain teams.

Responsibilities

• Oversee daily operations across inventory replenishment, picking, packing, dispatch and order fulfillment.
• Ensure dark stores meet targets for order accuracy, fulfillment speed, product availability and customer service.
• Lead and develop Store Managers and operational teams including staffing, scheduling, coaching and performance management.
• Monitor KPIs such as picking productivity, inventory accuracy, stock availability, shrinkage, wastage and order fulfillment time.
• Identify operational gaps and implement initiatives to improve productivity, efficiency, cost and customer experience.
• Partner with Supply Chain, Last Mile, Commercial and Customer Experience teams to resolve issues and improve service levels.
• Ensure compliance with food safety, hygiene and operational standards across all stores.

Skills

Leadership

Data-driven

Communication

Problem-solving

Job description

This role will be in the North region Ninja is looking for an experienced Area Manager to oversee the performance and day-to-day operations of multiple dark stores across the North region This role is ideal for a hands-on operations leader with experience in quick commerce grocery e-commerce retail fulfillment or last-mile operations As an Area Manager you will be responsible for ensuring that our dark stores operate efficiently consistently and at the speed required to deliver an excellent customer experience You will lead teams across inventory picking and packing order fulfillment replenishment quality control and store operations while driving key operational and commercial KPIs

Key Responsibilities

• Oversee daily operations across inventory replenishment picking packing dispatch and order fulfillment
• Ensure dark stores meet targets for order accuracy fulfillment speed product availability and customer service
• Lead and develop Store Managers and operational teams including staffing scheduling coaching and performance management
• Monitor key KPIs such as picking productivity inventory accuracy stock availability shrinkage wastage and order fulfillment time
• Identify operational gaps and implement initiatives to improve productivity efficiency cost and customer experience
• Partner with Supply Chain Last Mile Commercial and Customer Experience teams to resolve issues and improve service levels
• Ensure compliance with food safety hygiene and operational standards across all stores

3+ years of experience in dark stores, quick commerce, grocery e-commerce, retail, fulfillment, or warehouse operations . Familiarity with relevant industry regulations, compliance standards, and safety protocols. Experience managing multiple locations and high-volume operational teams . Strong understanding of inventory and fulfillment operations . Data-driven with strong leadership, problem-solving, and execution skills. Effective communication and interpersonal skills to collaborate with store teams, inventory teams, supply chain teams, and operations leaders.