Regional Head- Retail Operations

Apparel FZCO; Jeddah; On-site; SAR 180,000 - 240,000; Full time

Job summary

Apparel FZCO in Jeddah is seeking an experienced Retail Operations Leader to oversee store networks across the region, driving sales, profitability, customer experience and brand standards.

You will set KPIs, lead Area and Store Managers, supervise stock and VM, recruit and train staff, and ensure efficient operations and compliance with SOPs while coordinating with senior management on business plans.

Qualifications

• 10–12 years of progressive experience in retail operations with at least 5 years in a regional leadership role.
• Experience in managing multiple store locations and cross-functional collaboration.
• Proven ability to drive sales, operations efficiency and achieve KPIs across stores.

Responsibilities

• Lead and optimize retail store operations across territories, driving sales and profitability.
• Set store sales targets and guide managers to maximize productivity and customer experience.
• Oversee visual merchandising, store design projects and adherence to brand standards.
• Recruit, train, and coach staff; conduct performance appraisals and development plans.
• Monitor stock levels, shrinkage, and inventory control; ensure proper store SOP adherence.

Skills

Retail operations

Team leadership

Sales targets

Visual merchandising

Staff training

Job description

Objective

This position is responsible for leading and optimizing the retail store operations across assigned territories This role ensures the effective execution of operational strategies to drive sales maximize profitability enhance customer experience and uphold brand standards across all stores in the region

Key Responsibility

Sales and profitability nbsp Achieve quantitative measures of performance in the following areas nbsp Units per transaction Average transaction value sales per month sales per square feet sales turnover shrinkage control increase in conversion percentageSet store sales target to maximize the sales and profitabilityGuide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resourcesEffective management of the operational costs reduction in operational costs by automationAdhere and enforce Company SOP Policies and procedures loss prevention audit guidelines in all the stores Also monitor the measures to ensure compliance by all the employeesOversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all timesRecruit and train the staff on sales techniques customer service teamwork and other etiquettes as per the company and brand requirementsEvaluate the performance of the employees annually and promote open lines of communication through coaching and motivationInterpret and make decision on operations and visual standards based on store and client s needs nbsp Employee development nbsp nbsp nbsp Identify store training and development needs in conjunction with the Brand General Manager and training departmentFormulate a succession plan in conjunction with the Brand General ManagerSet KPI s and KRA s for direct subordinates and conduct performance appraisal and feedbackInvolve in the selection and recruitment of the operational staff when requiredEnsure technical and behavioral proficiency of staff through appropriate Learning and Development initiativesCommunication nbsp nbsp Conduct regional sales and operations meetings on regular basisProvide frequent feedback to the Area Managers and Store Managers on their performances in relation to company s performanceEnsure brand participation in loyalty program Club Apparel Weekly meeting with GM and Sr Management to discuss business plan V s Achievements and improvement areasStock Managementnbsp Monitor store inventory in consultation with Brand General Manager and Brand ManagersPromote a proactive relationship between GM Area Manager Brand Manager Store Manager and the Buyers Planners thereby maximizing salesMonitor slow-moving and outdated stock in consultation with Brand ManagersEnsure stock security measures are effectively managed by Store ManagersStore design and projects Managementnbsp nbsp nbsp Involve in the design and layout process of the new store projectsDesign a New Store Schedule prior to commencement of design processProvide guidance to concept Architect during the design and implementation processConduct regular Project update meetings with the Projects teamProvide guidance and support to territory during set-up and merchandising phaseMiscellaneousEnsure enhanced brand visibility and provide inputs for marketing and brand awarenessHandling legal responsibilities related to store management store opening planning

Desired Experience

strong 10- 12 years of progressive experience in retail operations with at least 5 years in a regional leadership role Proven success in driving store performance operational efficiency and exceeding KP sales targets for stores Strong experience in managing multiple store locations team leadership and cross-functional collaboration Expertise in market analysis site selection and implementing strategies for new store openings and refurbishments