Area Manager - Dark Stores

Ninja ?? نينجا; Tabuk; On-site; SAR 180,000 - 300,000; Full time

Job summary

Ninja is seeking an experienced Area Manager to oversee the performance and day-to-day operations of multiple dark stores in the North region. You will lead teams across inventory, picking and packing, order fulfillment, replenishment, quality control, and store operations to deliver fast, reliable service.

You will drive KPIs, develop Store Managers, and collaborate with Supply Chain, Last Mile, Commercial, and Customer Experience teams to ensure food safety, compliance, and exceptional

Qualifications

• 3+ years of experience in dark stores, quick commerce, grocery e-commerce, retail, fulfillment, or warehouse operations.
• Familiarity with industry regulations, compliance standards, and safety protocols.
• Experience managing multiple locations and high-volume operational teams.
• Strong understanding of inventory and fulfillment operations.
• Data-driven with leadership, problem-solving, and execution skills.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams.

Responsibilities

• Oversee daily operations across inventory, replenishment, picking, packing, dispatch, and order fulfillment
• Ensure targets for order accuracy, fulfillment speed, product availability, and customer service
• Lead and develop Store Managers and operational teams, including staffing, scheduling, coaching, and performance management
• Monitor KPIs such as picking productivity, inventory accuracy, stock availability, shrinkage, wastage, and order fulfillment time
• Identify operational gaps and implement initiatives to improve productivity, efficiency, cost, and customer experience
• Partner with Supply Chain, Last Mile, Commercial, and Customer Experience teams to resolve issues and improve service levels
• Ensure compliance with food safety, hygiene, and operational standards across all stores

Skills

Dark stores

Quick commerce

Grocery e-commerce

Retail operations

Fulfillment

Inventory management

Team leadership

Data-driven

Communication

Job description

This role will be in the North region

This role will be in the North region Ninja is looking for an experienced Area Manager to oversee the performance and day-to-day operations of multiple dark stores across the North region. This role is ideal for a hands-on operations leader with experience in quick commerce, grocery e-commerce, retail, fulfillment, or last-mile operations.

As an Area Manager, you will be responsible for ensuring that our dark stores operate efficiently, consistently, and at the speed required to deliver an excellent customer experience. You will lead teams across inventory, picking and packing, order fulfillment, replenishment, quality control, and store operations, while driving key operational and commercial KPIs.

Key Responsibilities

• Oversee daily operations across inventory, replenishment, picking, packing, dispatch, and order fulfillment
• Ensure dark stores meet targets for order accuracy, fulfillment speed, product availability, and customer service
• Lead and develop Store Managers and operational teams, including staffing, scheduling, coaching, and performance management
• Monitor key KPIs such as picking productivity, inventory accuracy, stock availability, shrinkage, wastage, and order fulfillment time
• Identify operational gaps and implement initiatives to improve productivity, efficiency, cost, and customer experience
• Partner with Supply Chain, Last Mile, Commercial, and Customer Experience teams to resolve issues and improve service levels
• Ensure compliance with food safety, hygiene, and operational standards across all stores

Requirements

• 3+ years of experience in dark stores, quick commerce, grocery e-commerce, retail, fulfillment, or warehouse operations
• Familiarity with relevant industry regulations, compliance standards, and safety protocols
• Experience managing multiple locations and high-volume operational teams
• Strong understanding of inventory and fulfillment operations
• Data-driven with strong leadership, problem-solving, and execution skills
• Effective communication and interpersonal skills to collaborate with store teams, inventory teams, supply chain teams, and operations leaders