North Dark Stores Operations Leader

Ninja; Medina; On-site; SAR 90,000 - 130,000; Full time

Job summary

Ninja is seeking an experienced Area Manager to oversee the performance and day-to-day operations of multiple dark stores in the North region. This hands-on role requires leadership across inventory, picking, packing, order fulfillment, and replenishment to ensure fast, accurate delivery and excellent customer experience.

You will lead Store Managers, drive KPIs, and coordinate with Supply Chain, Last Mile, and Commercial teams while maintaining food safety and operational standards across all

Qualifications

• 3+ years of experience in dark stores, quick commerce, grocery e-commerce, retail, fulfillment, or warehouse operations.
• Experience managing multiple locations and high-volume operational teams.
• Strong understanding of inventory and fulfillment operations.
• Data-driven with strong leadership, problem-solving, and execution skills.
• Effective communication and interpersonal skills to collaborate with store teams and supply chain teams.

Responsibilities

• Oversee daily operations across inventory replenishment, picking, packing, dispatch and order fulfillment.
• Ensure dark stores meet targets for order accuracy, fulfillment speed, product availability and customer service.
• Lead and develop Store Managers and operational teams including staffing, scheduling, coaching and performance management.
• Monitor KPIs such as picking productivity, inventory accuracy, stock availability, shrinkage, wastage and order fulfillment time.
• Identify operational gaps and implement initiatives to improve productivity, efficiency, cost and customer experience.
• Partner with Supply Chain, Last Mile, Commercial and Customer Experience teams to resolve issues and improve service levels.
• Ensure compliance with food safety, hygiene and operational standards across all stores.

Skills

Leadership

Data-driven

Communication

Problem-solving

Job description

Ninja is seeking an experienced Area Manager to oversee the performance and day-to-day operations of multiple dark stores in the North region. This hands-on role requires leadership across inventory, picking, packing, order fulfillment, and replenishment to ensure fast, accurate delivery and excellent customer experience.

You will lead Store Managers, drive KPIs, and coordinate with Supply Chain, Last Mile, and Commercial teams while maintaining food safety and operational standards across all