AI-Driven Telecom Solutions Manager

Ookla; Saudi Arabia; On-site; SAR 449,943 - 599,924; Full time

Job summary

Ookla is seeking a Customer Solutions Manager in Saudi Arabia to lead customer success initiatives. The ideal candidate will have expertise in Telecom RF, Machine Learning, SQL, and Tableau to support and enhance customer engagement.

This role requires a strategic thinker who is self-motivated with excellent communication skills, adept at developing relationships and solving technical issues for clients.

Join us in creating high-quality solutions that meet the needs of our users and clients in a rapidly growing company.

Qualifications

• 5 – 10 years of enterprise-level, technology-related support or account management experience.
• Strong technical problem-solving skills with a demonstrated ability to adapt to new technologies.
• Experience visualizing big data to demonstrate value and quality.

Responsibilities

• Act as the primary dedicated point of contact for many of Ookla’s highest valued customers.
• Educate, train, and support our clients to ensure optimum utilization of our product suite.
• Identify opportunities to automate repetitive tasks across customer success.

Skills

Telecom RF

Machine Learning

SQL

Python

Tableau

Data analytics

Problem-solving skills

Client relationship management

Communication skills

Education

B.A./B.S. degree or equivalent

Tools

Tableau

SQL

Excel

Job description

Ookla is seeking a Customer Solutions Manager in Saudi Arabia to lead customer success initiatives. The ideal candidate will have expertise in Telecom RF, Machine Learning, SQL, and Tableau to support and enhance customer engagement.

This role requires a strategic thinker who is self-motivated with excellent communication skills, adept at developing relationships and solving technical issues for clients.

Join us in creating high-quality solutions that meet the needs of our users and clients in a rapidly growing company.