Customer Solutions Manager

Ookla; Saudi Arabia; On-site; SAR 449,943 - 599,924; Full time

Job summary

Ookla is seeking a Customer Solutions Manager in Saudi Arabia to lead customer success initiatives. The ideal candidate will have expertise in Telecom RF, Machine Learning, SQL, and Tableau to support and enhance customer engagement.

This role requires a strategic thinker who is self-motivated with excellent communication skills, adept at developing relationships and solving technical issues for clients.

Join us in creating high-quality solutions that meet the needs of our users and clients in a rapidly growing company.

Qualifications

• 5 – 10 years of enterprise-level, technology-related support or account management experience.
• Strong technical problem-solving skills with a demonstrated ability to adapt to new technologies.
• Experience visualizing big data to demonstrate value and quality.

Responsibilities

• Act as the primary dedicated point of contact for many of Ookla’s highest valued customers.
• Educate, train, and support our clients to ensure optimum utilization of our product suite.
• Identify opportunities to automate repetitive tasks across customer success.

Skills

Telecom RF

Machine Learning

SQL

Python

Tableau

Data analytics

Problem-solving skills

Client relationship management

Communication skills

Education

B.A./B.S. degree or equivalent

Tools

Tableau

SQL

Excel

Job description

The Opportunity

We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a strong history with Telecom RF and Machine Learning and ideally you have some experience with SQL, Python and Tableau when needed. You’ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies. This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint. We foster a flexible and inclusive work environment that values creativity, collaboration and individual expression. If you’re excited about solving complex Wi‑Fi networking challenges for customers and driven by customer success, we’d love to meet you.

Key Responsibilities

• Act as the primary dedicated point of contact for many of Ookla’s highest valued customers.
• Actively develop and grow relationships across your customer’s business and technical organizations.
• Educate, train, and support our clients to ensure optimum utilization of our product suite.
• Act as the primary resolution function for any issues or questions raised by your customers.
• Personally troubleshoot customer‑facing business and technical issues and drive issue escalation within Ookla as needed.
• Engage with Director and C‑Level executives in support of their business needs.
• Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts and assist with pre‑sales activities.
• Champion and advocate for customer requirements within Ookla, be their voice.
• Participate in customer‑requested meetings onsite or via phone.
• Continually develop your own knowledge and application of new technologies to support and enable growth of our customers.
• Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products.
• Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows.
• Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes.
• Support the development of AI‑assisted dashboards, summaries, insights, and executive‑ready outputs.
• Use AI to accelerate market analysis, customer benchmarking, root‑cause investigation, and trend identification.
• Collaborate with product, data, and engineering teams to explore AI‑driven use cases that improve customer value.

We’re Looking For

• 5 – 10 years of enterprise‑level, technology‑related support or account management experience.
• Exceptional customer focus and bias for action.
• Experience supporting nascent products or services into new markets is strongly desired.
• Adept at establishing and developing relationships across customer organizations.
• Strong technical problem‑solving skills with a demonstrated ability to adapt to new technologies and learn quickly.
• Experience with data analytics, including applications like Tableau, SQL and advanced Excel functions.
• Experience visualizing big data to demonstrate value and quality to customers.
• Experience in data modeling and AI & ML desirable.
• Familiarity with internet, cellular and broadband technology and infrastructure.
• At least some experience with RAN/RF.
• Self‑motivated with a track record of appropriate urgency and follow‑through.
• Strong verbal and written communication skills with both clients and internal audiences, able to effectively communicate across all levels of the organization.
• Knowledge and expertise with Ookla’s product offerings, including our licensing, data, and awards, or experience with similar technology‑based product offerings.
• Ability to travel regularly to meet and connect with existing clients, and to attend Ookla corporate and team functions.
• Strategic thinker with the ability to see or understand the big picture.
• Global business experience a plus, with special focus on supporting the needs of an international customer base.
• Technical program or project management experience a plus.
• B.A./B.S. degree or equivalent; master’s degree or international business education a plus.