Vendor Management Analyst - Bpo Operations (69060) (Deai Ds) Enterprise Applications Portugal

Hitachi Digital Services, LLC; Viseu; On-site; EUR 28,000 - 42,000; Full time

Job summary

Hitachi Digital Services, LLC in Portugal is seeking a Vendor Management Support Analyst to support the Service Manager and manage selected activities within our partner's vendor lifecycle. The role emphasizes quality, governance and reporting adherence to drive service excellence.

The successful candidate will collaborate with cross-functional teams to enhance customer satisfaction while maintaining SOPs and driving continuous process improvements within Enterprise Applications operations in

Responsibilities

• Support Service Manager and manage activities within partner vendor lifecycle.
• Ensure quality, governance and reporting adherence across vendors.
• Collaborate with cross-functional teams to drive service excellence and customer satisfaction, while maintaining SOPs and driving process improvements.

Job description

Hitachi Digital Services is seeking a Vendor Management Support Analyst in Portugal to support the Service Manager and manage selected activities within our partner's vendor lifecycle. You will ensure quality, governance, and reporting adherence, collaborating with cross-functional teams to drive service excellence and customer satisfaction, while maintaining SOPs and driving process improvements.

Vendor Management Analyst - Bpo Operations (69060) (Deai Ds) Enterprise Applications Portugal • Piedade, Portuguese Republic, PT