Senior Vendor Management Lead - BPO Operations (Lisbon)

Hitachi Digital Services, LLC; Lisboa; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Hitachi Digital Services in Portugal seeks a Senior Vendor Management Specialist to oversee day-to-day BPO vendor management, ensuring SLA/KPI delivery and governance.

The role requires 4-5 years in vendor management, proven experience with service providers and third-party vendors, and strong stakeholder management to drive continuous improvement and risk mitigation.

You will report to the Service Manager and collaborate with cross-functional teams to deliver.

Qualifikationen

• 4-5 years in vendor management.
• Experience with service providers and third-party vendors.
• Strong stakeholder management to drive continuous improvement and risk mitigation.

Aufgaben

• Oversee day-to-day vendor management activities across BPO operations.
• Ensure SLA/KPI delivery and governance.

Kenntnisse

Vendor management

Stakeholder management

Jobbeschreibung

Hitachi Digital Services in Portugal seeks a Senior Vendor Management Specialist to oversee day-to-day BPO vendor management, ensuring SLA/KPI delivery and governance.

The role requires 4-5 years in vendor management, proven experience with service providers and third-party vendors, and strong stakeholder management to drive continuous improvement and risk mitigation.

You will report to the Service Manager and collaborate with cross-functional teams to deliver.