Senior Vendor Management Specialist — Bpo Operations

Hitachi Digital Services, LLC; Lisboa; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Hitachi Digital Services in Portugal seeks a Senior Vendor Management Specialist to oversee day-to-day BPO vendor management, ensuring SLA/KPI delivery and governance.

The role requires 4-5 years in vendor management, proven experience with service providers and third-party vendors, and strong stakeholder management to drive continuous improvement and risk mitigation.

You will report to the Service Manager and collaborate with cross-functional teams to deliver.

Qualifications

• 4-5 years in vendor management.
• Experience with service providers and third-party vendors.
• Strong stakeholder management to drive continuous improvement and risk mitigation.

Responsabilités

• Oversee day-to-day vendor management activities across BPO operations.
• Ensure SLA/KPI delivery and governance.

Connaissances

Vendor management

Stakeholder management

Description du poste

Hitachi Digital Services in Portugal is seeking a Senior Vendor Management Specialist to oversee day-to-day vendor management activities across BPO operations, ensuring SLA/KPI delivery and governance. The role requires 4-5 years in vendor management, proven experience with service providers and third-party vendors, and strong stakeholder management to drive continuous improvement and risk mitigation. You will report to the Service Manager and collaborate with cross-functional teams to deliver

Senior Vendor Management Specialist — Bpo Operations • Lisbon, Portuguese Republic, PT