Vendor Management Analyst - BPO Operations (69060) (DEAI DS) Enterprise Applications Portugal

Hitachi Digital Services, LLC; Lisboa; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Flexible work arrangements

Equal opportunity employer

Job summary

Hitachi Digital Services is seeking a Vendor Management Support Analyst in Portugal to support the Service Manager and manage selected activities within our partner’s vendor lifecycle.

You will ensure quality, governance, and reporting adherence, collaborating with cross-functional teams to drive service excellence and customer satisfaction, while maintaining SOPs and driving process improvements.

Qualifications

• Excellent communication and presentation abilities.
• Analytical and problem-solving skills.
• Knowledge of SLA/KPI management and reporting principles.

Responsibilities

• Report to the Service Manager in Portugal and support the Vendor Management lifecycle.
• Ensure quality, consistency, and governance adherence with procedures.
• Collaborate with cross-functional teams to drive service excellence and customer satisfaction.
• Maintain and update Service Operation Procedures and regular reporting.

Skills

Excellent communication

Analytical skills

SLA/KPI management

Presentation abilities

Education

Bachelor's or Master's in Supply Chain Management or related field

Job description

We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good.Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our companyand customers from what's now to what's next.We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job Description

Full-time. Mon to Friday, including Portuguese holidays (exc. Xmas and New year), 1pm to 10pm

Experience

• 2-3 years of experience in Vendor Management, Procurement, Operations support, Manages Services or related functions.
• Bachelor's or Master's degree in Supply Chain Management, Business Administration, Finance, or a related field (preferred).
• Demonstrated experience in working with Service Providers and Third-Party Vendors.
• Familiarity with Contract Management and Supplier Governance processes.

Role Overview

• Reporting to the Service Manager based in Portugal, the Vendor Management Support Analyst (VM Support Analyst) will be responsible for selected support and quality maintenance activities within our Partner’s Vendor Management lifecycle.

Key Responsibilities

• Ensure quality, consistency, and compliance adherence with approved procedures and governance standards.
• Collaborate with cross-functional teams to drive service excellence and customer satisfaction.
• Guarantee Service Operation Procedures are continuously maintained & updated.
• Ensure regular reporting activities, in adherence to established procedures and quality requirements in place.

Required Skills & Competencies

Must Have

• Excellent communication and presentation abilities.
• Analytical and problem-solving skills.
• Knowledge of SLA/KPI management and reporting principles.

Preferred

• Experience working with international teams and clients.
• Knowledge of continuous improvement methodologies and process optimization frameworks.

Personal Attributes

• Results-oriented and proactive.
• Attention to detail.
• High level of accountability and ownership.
• Collaborative team player with excellent interpersonal skills.

About Us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.