Senior Vendor Management & Service Delivery Lead

Hitachi Digital Services; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Hitachi Digital Services in Portugal is seeking a Senior Vendor Management Specialist to oversee daily VMS activities across BPO operations and drive service excellence. You will manage SLA/KPI delivery, monitor risks, lead continuous improvement, ensure governance compliance, and provide transparent reporting while collaborating with cross-functional teams and international clients.

This full-time role requires 4-5 years in vendor management, strong analytical and stakeholder skills, and the

Qualificações

• Experience leading a team within a BPO environment.
• Strong problem-solving and decision-making capabilities.
• Excellent analytical and critical-thinking skills.
• Strong stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of service management principles and governance.

Responsabilidades

• Manage day-to-day service delivery activities across operational teams, ensuring achievement of agreed SLAs and KPIs.
• Monitor, identify and report operational risks to the Service Manager.
• Monitor continuous improvement initiatives and process optimization activities.
• Ensure quality, consistency, and compliance with approved procedures and governance standards.
• Provide transparent reporting, insights, and recommendations to the Service Manager.
• Support monthly service performance reporting activities.
• Collaborate with cross-functional teams to drive service excellence and customer satisfaction.

Conhecimentos

Team management

Problem solving

Analytical thinking

Stakeholder management

Prioritization

Service management

Formação académica

Bachelor's or Master's in Supply Chain, Business Administration, Finance, or related field

Descrição da oferta de emprego

Hitachi Digital Services in Portugal is seeking a Senior Vendor Management Specialist to oversee daily VMS activities across BPO operations and drive service excellence. You will manage SLA/KPI delivery, monitor risks, lead continuous improvement, ensure governance compliance, and provide transparent reporting while collaborating with cross-functional teams and international clients.

This full-time role requires 4-5 years in vendor management, strong analytical and stakeholder skills, and the