Ukrainian-Speaking Customer Delight Specialist (Ads Support)

Pkrecruiting; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Meal allowance

Health insurance from day one

Holiday and Christmas bonuses

Job summary

CloserHire is partnering with a global technology company to recruit a Customer Delight Representative for the Ukrainian Market. You will support small and medium businesses using Facebook and Instagram ads products, assisting clients via live chat, email, and outbound calls to resolve issues and improve satisfaction.

You will identify trends, provide product and tool support to help advertisers optimize campaigns, and contribute to a high-quality customer experience.

Qualifications

• Fluency in Ukrainian (C2) and proficiency in English (B2).
• Strong communication skills with a customer-focused attitude.
• Ability to work in a fast-paced, innovative environment.
• Experience in customer service or client support roles is an advantage.

Responsibilities

• Provide support to SMBs using Facebook and Instagram ads via live chat, email, and outbound calls.
• Resolve issues, improve customer satisfaction, and provide troubleshooting assistance.
• Identify trends and address challenges faced by multiple SMB clients.
• Provide product and tool support to enhance advertisers' experience.

Skills

Ukrainian (C2)

English proficiency

Communication skills

Customer-focused

Customer service experience

Job description

CloserHire is partnering with a global technology company to recruit a Customer Delight Representative for the Ukrainian Market. You will support small and medium businesses using Facebook and Instagram ads products, assisting clients via live chat, email, and outbound calls to resolve issues and improve satisfaction.

You will identify trends, provide product and tool support to help advertisers optimize campaigns, and contribute to a high-quality customer experience.