Customer Delight Specialist - Ukrainian Market (FB/IG Ads)

Product Pulse; Lisboa; On-site; EUR 15,000 - 22,000; Full time

Benefits offered by this job

Meal allowance

Health insurance from day one

Holiday and Christmas bonuses

Job summary

Product Pulse seeks a Customer Delight Representative to support Ukrainian advertisers on Facebook and Instagram. You will assist SMB clients through live chat, email, and outbound calls, helping resolve issues and enhance the advertising experience.

You’ll identify trends, provide product and tool support, and work in a fast-paced, customer-focused environment with a rotating schedule including weekends. This full-time role requires Ukrainian (C2) and English (B2) proficiency.

Qualifications

• Fluency in Ukrainian (C2) and proficiency in English (B2).
• Strong communication skills with a customer-focused attitude.
• Ability to work in a fast-paced, innovative environment.
• Experience in customer service or client support roles is an advantage.
• Flexible availability to work on a rotating shift schedule, including weekends.

Responsibilities

• Provide support to SMBs using Facebook and Instagram ads products.
• Assist clients through live chat, emails, and outbound phone calls.
• Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers.
• Identify trends and address challenges faced by multiple SMB clients.
• Provide product and tool support to enhance clients’ advertising experience.

Skills

Ukrainian (C2)

English (B2)

Job description

Product Pulse seeks a Customer Delight Representative to support Ukrainian advertisers on Facebook and Instagram. You will assist SMB clients through live chat, email, and outbound calls, helping resolve issues and enhance the advertising experience.

You’ll identify trends, provide product and tool support, and work in a fast-paced, customer-focused environment with a rotating schedule including weekends. This full-time role requires Ukrainian (C2) and English (B2) proficiency.