Customer Delight Specialist - Ukrainian Market (Full Training in Lisbon)

CloserHire; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Job summary

CloserHire is seeking a Customer Delight Representative for the Ukrainian market in Lisbon, Portugal. The role focuses on supporting advertisers via chat, email, and phone, resolving issues, and improving satisfaction across SMB clients.

The position requires Ukrainian fluency (C2) and English (B2), with a rotating shift including weekends. Accommodation is provided, and the package includes health cover and meal allowance.

Qualifications

• Fluency in Ukrainian (C2) and good command of English (B2).
• Experience in customer service or client support is an asset.
• Strong communication and a customer-focused attitude are required.

Responsibilities

• Provide support to SMB clients via live chat, email, and phone.
• Troubleshoot issues and improve advertiser satisfaction.
• Identify trends and address challenges across multiple clients.
• Assist clients with Facebook and Instagram ads products and tools.

Skills

Ukrainian (C2)

English (B2)

Customer service

Communication

Job description

CloserHire is seeking a Customer Delight Representative for the Ukrainian market in Lisbon, Portugal. The role focuses on supporting advertisers via chat, email, and phone, resolving issues, and improving satisfaction across SMB clients.

The position requires Ukrainian fluency (C2) and English (B2), with a rotating shift including weekends. Accommodation is provided, and the package includes health cover and meal allowance.