Advertisers Support – Ukrainian Market (Lisbon, onsite)

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Advertisers Support Specialist to assist Ukrainian and English-speaking advertisers with platform tools and campaigns.

You will chat, email and outbound call clients, troubleshoot issues, guide users through features, report bugs, and ensure a high-quality experience in Ukrainian and English.

This onsite role requires EU ID or Portuguese residence and a strong communication, customer-focused mindset, and interest in technology and online advertising.

Qualifications

• Fluent Ukrainian.
• English B2+ (written and spoken).
• Strong communication and problem-solving skills.
• Customer-focused, adaptable and comfortable multitasking.
• Interest in technology, social media and online advertising.
• EU ID, valid Portuguese Residence Permit or Temporary Protection Certificate required.
• Previous customer/technical support experience is a plus, but not required.

Responsibilities

• Support customers via chat, email and outbound calls.
• Troubleshoot technical and product-related issues.
• Guide advertisers through platform features and tools.
• Identify recurring issues and report bugs.
• Deliver a high-quality customer experience in Ukrainian & English.

Skills

Fluent Ukrainian

English B2+

Strong communication

Problem-solving

Customer-focused

Multitasking

Interest in technology

Job description

Are you fluent in Ukrainian and English, passionate about technology, and interested in digital advertising? Join an international team in Lisbon and help businesses get the most out of leading social media advertising platforms.

The Role

As an Advertisers Support Specialist, you'll support small and medium-sized businesses and advertising agencies with their products, tools and advertising campaigns.

You'll:

• Support customers via chat, email and outbound calls
• Troubleshoot technical and product-related issues
• Guide advertisers through platform features and tools
• Identify recurring issues and report bugs
• Deliver a high-quality customer experience in Ukrainian & English

What We're Looking For:

• Fluent Ukrainian
• English B2+ (written and spoken)
• Strong communication and problem-solving skills
• Customer-focused, adaptable and comfortable multitasking
• Interest in technology, social media and online advertising
• Previous customer/technical support experience is a plus, but not required
• EU ID, valid Portuguese Residence Permit or Temporary Protection Certificate required

Lisbon onsite employment:

Work in a modern, international and multilingual environment with excellent public transport connections.

Ready for Your Next Career Move?

Build valuable experience in tech, digital advertising and customer support while working with an international team in Lisbon.