Russian Speaking Customer Delight Representative

Pkrecruiting; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Comprehensive training program

Meal allowance and health insurance

Holiday and Christmas bonuses

Job summary

CloserHire is seeking a Customer Delight Representative to support Russian market advertisers, helping SMBs maximize results on Facebook and Instagram ads.

You will handle live chat, emails, and outbound calls, resolve issues, and identify trends across multiple clients. The role requires rotating shifts, weekends, and a proactive, customer-focused attitude. Comprehensive training and benefits accompany a 40-hour week.

Qualifications

• Fluency in Russian (C2) and proficiency in English (B2).
• Strong communication skills with a customer-focused attitude.
• Ability to work in a fast-paced, innovative environment.
• Experience in customer service or client support roles is an advantage.
• Flexible availability to work on a rotating shift schedule, including weekends.

Responsibilities

• Provide support to small and medium-sized businesses using Facebook and Instagram ads products.
• Assist clients through live chat, emails, and outbound phone calls.
• Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers.
• Identify trends and address challenges faced by multiple SMB clients.
• Provide product and tool support to enhance clients’ advertising experience.

Skills

Russian language

English language

Job description

CloserHire is partnering with a global technology company to find a motivated and customer-focused Customer Delight Representative for the Russian Market. Join the team and enhance the online advertising experience for clients on one of the most popular social media platforms worldwide. Your Role : Provide support to small and medium-sized businesses using Facebook and Instagram ads products. Assist clients through various communication channels, including live chat, emails, and outbound phone calls. Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers. Identify trends and address challenges faced by multiple SMB clients. Provide product and tool support to enhance clients’ advertising experience. Your Qualifications : Fluency in Russian (C2) and proficiency in English (B2). Strong communication skills with a customer-focused attitude. Ability to work in a fast-paced, innovative environment. Experience in customer service or client support roles is an advantage. Flexible availability to work on a rotating shift schedule, including weekends. The Offer : Comprehensive training program to prepare you for success. Competitive salary package with meal allowance and health insurance from day one. Holiday and Christmas bonuses, as well as other benefits. Full-time position with 40 hours per week, on a rotating shift pattern (Monday to Sunday, 06:00 to 00:00).

Relocation

permanent accomodation provided - check project files in drive