Ukrainian Speaking Customer Delight Representative

Product Pulse; Lisboa; In loco; EUR 15.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal allowance

Health insurance from day one

Holiday and Christmas bonuses

Descrizione del lavoro

Product Pulse seeks a Customer Delight Representative to support Ukrainian advertisers on Facebook and Instagram. You will assist SMB clients through live chat, email, and outbound calls, helping resolve issues and enhance the advertising experience.

You’ll identify trends, provide product and tool support, and work in a fast-paced, customer-focused environment with a rotating schedule including weekends. This full-time role requires Ukrainian (C2) and English (B2) proficiency.

Competenze

• Fluency in Ukrainian (C2) and proficiency in English (B2).
• Strong communication skills with a customer-focused attitude.
• Ability to work in a fast-paced, innovative environment.
• Experience in customer service or client support roles is an advantage.
• Flexible availability to work on a rotating shift schedule, including weekends.

Mansioni

• Provide support to SMBs using Facebook and Instagram ads products.
• Assist clients through live chat, emails, and outbound phone calls.
• Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers.
• Identify trends and address challenges faced by multiple SMB clients.
• Provide product and tool support to enhance clients’ advertising experience.

Conoscenze

Ukrainian (C2)

English (B2)

Descrizione del lavoro

We're partnering with a global technology company to find a motivated and customer-focused Customer Delight Representative for the Ukrainian Market. Join the team and enhance the online advertising experience for clients on one of the most popular social media platforms worldwide.

Your Role:

• Provide support to small and medium-sized businesses using Facebook and Instagram ads products.
• Assist clients through various communication channels, including live chat, emails, and outbound phone calls.
• Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers.
• Identify trends and address challenges faced by multiple SMB clients.
• Provide product and tool support to enhance clients’ advertising experience.

Your Qualifications:

• Fluency in Ukrainian (C2) and proficiency in English (B2).
• Strong communication skills with a customer-focused attitude.
• Ability to work in a fast-paced, innovative environment.
• Experience in customer service or client support roles is an advantage.
• Flexible availability to work on a rotating shift schedule, including weekends.

The Offer:

• Comprehensive training program to prepare you for success.
• Competitive salary package with meal allowance and health insurance from day one.
• Holiday and Christmas bonuses, as well as other benefits.
• Full-time position with 40 hours per week, on a rotating shift pattern (Monday to Sunday, 06:00 to 00:00).