Technical Support Advisor - Dutch Speaker (On-Site, from 06 Oct)

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Technical Support Advisor to join a Dutch-speaking team. This on-site role involves untangling technical issues and explaining fixes in plain language to non-technical customers.

You will diagnose problems, verify resolutions, and stay updated on product changes affecting common issues. Ideal candidates are fluent in Dutch and English and have the right to work in the EU without sponsorship.

Qualifications

• Fluent Dutch and English required.

Responsibilities

• Follow up to confirm a fix actually solved the problem.
• Diagnose technical issues reported by customers.
• Stay current on product changes that affect common issues.
• Balance thoroughness with keeping resolution times reasonable.

Skills

Fluent Dutch

Fluent English

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

An international employer based in Lisbon, Portugal is hiring a Technical Support Advisor to join their Dutch-speaking team.

Good fit for someone who likes untangling technical problems and can explain the fix in plain language to someone non-technical.

Your Responsibilities:

• Follow up to confirm a fix actually solved the problem
• Diagnose technical issues reported by customers
• Stay current on product changes that affect common issues
• Balance thoroughness with keeping resolution times reasonable

Requirements:

• Fluent Dutch, English
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Comfortable in a fast-moving, customer-facing role

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.