Customer Service Advisor - Dutch Speaker (On-Site, from 02 Nov)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is hiring a Customer Service Advisor to join a growing team. This front-line role involves handling inquiries, solving problems, and ensuring customers leave each interaction satisfied.

You will respond across phone, chat, and email, maintain accurate systems and notes, and help identify recurring issues to address at the source. Fluency in Dutch and English is required, and EU work eligibility is a must.

Qualifications

• Fluent Dutch and English are required.
• EU work eligibility (citizenship, valid permit, or equivalent).
• Prior customer-facing experience is a plus.

Responsibilities

• Keep internal systems and case notes accurate and current.
• Resolve issues efficiently without compromising quality.
• Flag recurring issues for source-level fixes.
• Respond to customer questions across phone, chat, and/or email.

Skills

Dutch

English

Customer-facing experience

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

We're recruiting a Customer Service Advisor for a growing team in Lisbon, Portugal.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality
• Flag recurring issues so they can be addressed at the source
• Respond to customer questions across phone, chat, and/or email

Requirements:

• Fluent Dutch, English
• Some prior customer-facing experience is a plus, though not essential
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Reasonably tech-comfortable - happy learning new internal systems

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.