Customer Support Representative - Dutch Speaker (On-Site, from 16 Nov)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Support Representative to join a Dutch-speaking team on-site. This front-line role focuses on helping customers, solving problems, and ensuring a positive resolution.

Key duties include following up on open cases, flagging recurring issues, and responding across phone, chat, and email. Fluent Dutch and English are required, EU work eligibility, and the right to work in Portugal without sponsorship.

Qualifications

• Fluent Dutch and English required.
• Some prior customer-facing experience is a plus.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Right to work in the country without sponsorship required.

Responsibilities

• Flag recurring issues so they can be addressed at the source.
• Follow up on open cases rather than letting them sit.
• Respond to customer questions across phone, chat, and/or email.
• Stay calm and clear with customers even when they're frustrated.

Skills

Dutch language

English language

Customer-facing experience

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

An employer in Lisbon is hiring for a Customer Support Representative role and building out their Dutch team.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit
• Respond to customer questions across phone, chat, and/or email
• Stay calm and clear with customers even when they're frustrated

Requirements:

• Fluent Dutch, English
• Some prior customer-facing experience is a plus, though not essential
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Right to work in the country without sponsorship required

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.