Customer Service Advisor - Dutch Speaker (On-Site, from 26 Oct)

Cross Border Talents; Lisboa; Sur place; EUR 21 000 - 29 000; Plein temps

Résumé du poste

Cross Border Talents in Lisbon, Portugal is seeking a Customer Service Advisor to join a growing multilingual support team.

You will handle inquiries, maintain calm under pressure, and ensure customers leave conversations satisfied. Dutch and English fluency are required, and EU work eligibility is needed. This is an on-site role with an 8-hour day, 5 days a week, focused on delivering high-quality customer care across markets.

Qualifications

• Fluent in Dutch and English.
• Some prior customer-facing experience is a plus.
• Right to work in Portugal without sponsorship.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).

Responsabilités

• Stay calm and clear with customers even when they're frustrated.
• Contribute to a supportive, collaborative team environment.
• Flag recurring issues so they can be addressed at the source.
• Follow up on open cases to close them effectively.

Connaissances

Dutch

English

Description du poste

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

We're recruiting a Customer Service Advisor for a growing team in Lisbon, Portugal.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Stay calm and clear with customers even when they're frustrated
• Contribute to a supportive, collaborative team environment
• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit

Requirements:

• Fluent Dutch, English
• Some prior customer-facing experience is a plus, though not essential
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.