Customer Support Representative - Dutch Speaker (On-Site, from 09 Nov)

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 28,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is looking for a Customer Support Representative to join our team on-site. You will be the voice customers hear when they need help, ensuring tone and follow-through are aligned with our standards.

You will follow up on open cases, remain calm under pressure, and decide when issues should be escalated. Collaboration with teammates is encouraged, and candidates with Dutch and English fluency thrive in this fast-moving, customer-facing environment.

Qualifications

• Fluent in Dutch and English.
• Experience in a fast-moving, customer-facing role.
• Right to work in Portugal without sponsorship.
• Able to stay organized when handling multiple cases at once.

Responsibilities

• Follow up on open cases rather than letting them sit.
• Stay calm and clear with customers even when they're frustrated.
• Recognize when something needs escalating versus resolving directly.
• Contribute to a supportive, collaborative team environment.

Skills

Dutch

English

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

A well-established company in Lisbon is expanding and looking to bring on a Customer Support Representative.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

Requirements:

• Fluent Dutch, English
• Comfortable in a fast-moving, customer-facing role
• Right to work in the country without sponsorship required
• Able to stay organized when handling multiple cases at once

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We review applications on a rolling basis, so it's worth applying sooner rather than later.