Customer Support Representative - Dutch Speaker (On-Site, from 29 Oct)

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Job summary

Cross Border Talents in Lisbon is hiring a Customer Support Representative to handle inquiries in Dutch and English across phone, chat, and email, with a strong focus on problem solving and customer satisfaction. This on-site role requires staying calm under pressure, keeping organized while handling multiple cases, and flagging recurring issues for root-cause fixes.

The position follows a typical 8-hour day, five days a week, in a fast-paced team, with right-to-work in Portugal without

Qualifications

• Fluent Dutch and English required.
• Experience in fast-moving, customer-facing roles is preferred.

Responsibilities

• Flag recurring issues so they can be addressed at the source.
• Respond to customer questions across phone, chat, and/or email.
• Stay calm and clear with customers even when they're frustrated.
• Follow up on open cases rather than letting them sit.

Skills

Dutch

English

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

New opening: Customer Support Representative, Lisbon, Portugal. Dutch speakers encouraged to apply.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Flag recurring issues so they can be addressed at the source
• Respond to customer questions across phone, chat, and/or email
• Stay calm and clear with customers even when they're frustrated
• Follow up on open cases rather than letting them sit

Requirements:

• Fluent Dutch, English
• Comfortable in a fast-moving, customer-facing role
• Able to stay organized when handling multiple cases at once
• Right to work in the country without sponsorship required

We keep candidates updated at each stage rather than leaving you guessing after you apply.