Customer Service Advisor - Dutch Speaker (On-Site, from 05 Nov)

Cross Border Talents; Lisboa; On-site; EUR 9,400 - 11,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Service Advisor. You will be the voice customers hear, with emphasis on tone and follow-through to ensure quality support.

The role requires fluent Dutch and English, comfort with new internal systems, and clear, professional communication. This on-site position follows a Monday-Saturday schedule, 08:00–18:00, with a monthly salary of 930€ gross.

Qualifications

• Fluent Dutch and English required.
• Tech-savvy; comfortable learning internal systems.
• Clear, professional written and verbal communication.

Responsibilities

• Follow up on open cases and ensure timely resolution.
• Respond to customer questions across phone, chat, and email.
• Flag recurring issues for root-cause addressing.
• Stay calm and clear with customers even when frustrated.

Skills

Dutch language

English language

Tech-savvy

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: Monday to Saturday (including bank holidays):; 08:00 AM – 06:00 PM (Portuguese time)

There's an opening for a Customer Service Advisor in Lisbon, Portugal - ideal for Dutch speakers looking for their next move.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What We Offer:

• Salary: 930,00 €

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated

Requirements:

• Fluent Dutch, English
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal
• Able to stay organized when handling multiple cases at once

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.