Customer Service Advisor - Dutch Speaker (On-Site, from 19 Oct)

Cross Border Talents; Lisboa; On-site; EUR 28,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon (On-Site) is hiring for a Customer Service Advisor to join a Dutch-speaking team. The role focuses on frontline support, answering questions, solving problems, and ensuring customers leave conversations satisfied.

You will handle inquiries across phone, chat, and email, stay composed under pressure, and learn our internal systems quickly. Rolling applications are reviewed as received, with timely updates throughout the process.

Qualifications

• Fluent Dutch and English required.
• Tech-friendly with ability to learn internal systems.
• Eligible to work in the EU.

Responsibilities

• Flag recurring issues to improve the source.
• Stay calm and clear with customers, even when frustrated.
• Respond to queries via phone, chat, and/or email.
• Resolve issues efficiently while maintaining quality.

Skills

Fluent Dutch

Fluent English

Tech-savvy

EU work eligibility

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

An employer in Lisbon is hiring for a Customer Service Advisor role and building out their Dutch team.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities

• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality

Requirements

• Fluent Dutch, English
• Reasonably tech-comfortable - happy learning new internal systems
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Some prior customer-facing experience is a plus, though not essential

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We review applications on a rolling basis, so it's worth applying sooner rather than later.