Technical Customer Support - French Speaker (from 23 Oct)

Cross Border Talents; Lisboa; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Lisbon is seeking a Technical Customer Support agent to assist clients across phone, chat, and email. Fluency in French and at least basic English are required, with employment eligibility in the EU.

You will maintain accurate case notes in internal systems, escalate recurring issues, and resolve inquiries efficiently while upholding quality standards. This on-site role follows an 8-hour day, five days a week.

Formación

• Fluent French required.
• English at least B1 level.

Responsabilidades

• Respond to customer questions across phone, chat, and/or email.
• Keep internal systems and case notes accurate and current.
• Flag recurring issues so they can be addressed at the source.
• Resolve issues efficiently without cutting corners on quality.

Conocimientos

French (Fluent)

English (B1)

Descripción del empleo

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Fluent in French? A team in Lisbon is looking for their next Technical Customer Support.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Respond to customer questions across phone, chat, and/or email
• Keep internal systems and case notes accurate and current
• Flag recurring issues so they can be addressed at the source
• Resolve issues efficiently without cutting corners on quality

Requirements:

• French: Fluent | English: B1
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Some prior customer-facing experience is a plus, though not essential
• Reasonably tech-comfortable - happy learning new internal systems

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.