Customer Service Advisor - French Speaker (On-Site, from 23 Oct)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Customer Service Advisor to join our on-site team. You will be the voice customers hear when they need help, with emphasis on tone and follow-through.

Day to day you respond to questions across phone, chat, and email, escalate when needed, and keep case notes accurate in internal systems. The role suits someone who communicates clearly and professionally in French and English (B2).

Qualifications

• Fluent in French and strong English (B2).
• Customer-facing experience is a plus.
• Tech-savvy and willing to learn new internal systems.
• Clear, professional communication in written and verbal form.

Responsibilities

• Recognize when escalation is needed versus resolution.
• Respond to customer questions across phone, chat, and/or email.
• Resolve issues efficiently without compromising quality.
• Keep internal systems and case notes accurate and current.

Skills

French (Fluent)

English B2

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Fluent in French? A team in Lisbon is looking for their next Customer Service Advisor.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Recognize when something needs escalating versus resolving directly
• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current

Requirements:

• French: Fluent | English: B2
• Some prior customer-facing experience is a plus, though not essential
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal

We keep candidates updated at each stage rather than leaving you guessing after you apply.