Customer Support Representative - French Speaker (On-Site, from 16 Oct)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a French-speaking Customer Support Representative to be the voice customers hear on-site. You will handle inquiries with a focus on courteous, effective problem solving and maintain clear, accurate case notes.

Requirements include fluent French, English at B2, some customer-facing experience, and being reasonably tech-friendly. EU work eligibility is required; the role is based in Lisbon, Portugal, and follows an on-site schedule of 8 hours per day, 5

Qualifications

• Fluent in French with clear English communication.
• Customer-facing experience is preferred but not required.
• Comfortable learning and using internal systems.
• Eligible to work in the EU (citizenship or permit).

Responsibilities

• Resolve issues efficiently without compromising quality.
• Keep internal systems and case notes accurate and up-to-date.
• Contribute to a supportive, collaborative team environment.
• Recognize when escalation is needed versus direct resolution.

Skills

French fluency

English (B2)

Customer-facing experience

Tech-savvy

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

A French-speaking Customer Support Representative is needed for a team based in Lisbon, Portugal.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current
• Contribute to a supportive, collaborative team environment
• Recognize when something needs escalating versus resolving directly

Requirements:

• French: Fluent | English: B2
• Some prior customer-facing experience is a plus, though not essential
• Reasonably tech-comfortable - happy learning new internal systems
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.