Customer Support Representative - French Speaker (On-Site, from 20 Nov)

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is hiring a Customer Support Representative fluent in French to join our on-site team. This front-line role focuses on answering questions, solving problems, and ensuring customer satisfaction after each interaction.

You'll handle open cases, know when to escalate, maintain accurate notes in internal systems, and contribute to a collaborative, supportive environment. Schedule is 8 hours daily, five days a week.

Qualifications

• French: Fluent
• English: B2
• Some prior customer-facing experience is a plus.
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

Responsibilities

• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Contribute to a supportive, collaborative team environment

Skills

French fluency

English B2

Customer-facing experience

EU work eligibility

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

This Customer Support Representative opening in Lisbon, Portugal is a good fit for someone who's fluent in French and ready for a new challenge.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Contribute to a supportive, collaborative team environment

Requirements:

• French: Fluent | English: B2
• Some prior customer-facing experience is a plus, though not essential
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.