Customer Support Representative - French Speaker (On-Site, from 04 Nov)

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 26,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is hiring a Customer Support Representative to build out the French team. You will be the first point of contact for customers, handling inquiries across phone, chat, and email, requiring patience and clear communication.

The role is on-site, 8 hours per day, 5 days a week, with English at least B2 and French fluency. You should stay organized and be comfortable learning new internal systems.

Qualifications

• French: Fluent
• English: B2
• Clear, professional communication style, written and verbal
• Able to stay organized when handling multiple cases at once
• Reasonably tech-comfortable - happy learning new internal systems

Responsibilities

• Resolve issues efficiently without cutting corners on quality
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source
• Respond to customer questions across phone, chat, and/or email

Skills

French language

English (B2)

Communication skills

Organization

Tech-savviness

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

An employer in Lisbon is hiring for a Customer Support Representative role and building out their French team.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Resolve issues efficiently without cutting corners on quality
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source
• Respond to customer questions across phone, chat, and/or email

Requirements:

• French: Fluent | English: B2
• Clear, professional communication style, written and verbal
• Able to stay organized when handling multiple cases at once
• Reasonably tech-comfortable - happy learning new internal systems

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.