Customer Support Representative - French Speaker (On-Site, from 30 Oct)

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking a Customer Support Representative in Lisbon, Portugal. The role requires fluency in French and good English, with a strong emphasis on clear communication and organizational skills.

You will respond to customer inquiries, maintain accurate case notes, and collaborate with the team to ensure smooth resolution of issues.

Qualificações

• French: Fluent and English: B2 requirement.
• Ability to stay organized when handling multiple cases at once.
• Tech-friendly and eager to learn new internal systems.
• Clear, professional written and verbal communication style.

Responsabilidades

• Keep internal systems and case notes accurate and current
• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

Conhecimentos

French (Fluent)

English (B2)

Descrição da oferta de emprego

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

This Customer Support Representative opening in Lisbon, Portugal is a good fit for someone who's fluent in French and ready for a new challenge.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Keep internal systems and case notes accurate and current
• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

Requirements:

• French: Fluent | English: B2
• Able to stay organized when handling multiple cases at once
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal

We keep candidates updated at each stage rather than leaving you guessing after you apply.