Customer Support Representative - French Speaker (On-Site, from 28 Oct)

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Job summary

Cross Border Talents is recruiting a Customer Support Representative for the French market in Lisbon, Portugal. The role is on-site with standard full-time hours and requires welcoming, patient customer care and effective communication across channels.

You will be the first point of contact for customers, addressing inquiries in French while coordinating with internal teams to resolve issues and improve processes.

Qualifications

• Fluent French language required.
• Proficient English (B2).
• Able to stay organized while handling multiple cases.
• Clear, professional written and verbal communication.

Responsibilities

• Stay calm and clear with customers even when they're frustrated.
• Respond to customer questions across phone, chat, and/or email.
• Flag recurring issues so they can be addressed at the source.
• Follow up on open cases rather than letting them sit.

Skills

French fluency

Customer support

Clear communication

Multitasking

CRM software

Tools

CRM software

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

We're working with an employer in Lisbon to fill a Customer Support Representative position for their French market.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Stay calm and clear with customers even when they're frustrated


• Respond to customer questions across phone, chat, and/or email


• Flag recurring issues so they can be addressed at the source


• Follow up on open cases rather than letting them sit

Requirements:

• French: Fluent | English: B2


• Able to stay organized when handling multiple cases at once


• Clear, professional communication style, written and verbal


• Reasonably tech-comfortable - happy learning new internal systems

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.