Customer Support Representative - French Speaker (On-Site, from 06 Nov)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative fluent in French. This frontline role involves answering inquiries across phone, chat, and email, and ensuring customers leave the conversation satisfied.

You will maintain accurate case notes, flag recurring issues, and work in a fast-moving, EU-work-ready environment. Applicants must be eligible to work in the EU and rights to work in Portugal without sponsorship.

Qualifications

• French: Fluent; English: B1
• Customer-facing experience in a fast-paced environment
• Eligibility to work in the EU and right to work in Portugal

Responsibilities

• Respond to customer questions across phone, chat, and email
• Keep internal systems and case notes accurate and current
• Flag recurring issues for root-cause resolution
• Resolve issues efficiently while maintaining quality

Skills

French

English

Customer-facing

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

There's an opening for a Customer Support Representative in Lisbon, Portugal - ideal for French speakers looking for their next move.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Respond to customer questions across phone, chat, and/or email
• Keep internal systems and case notes accurate and current
• Flag recurring issues so they can be addressed at the source
• Resolve issues efficiently without cutting corners on quality

Requirements:

• French: Fluent | English: B1
• Comfortable in a fast-moving, customer-facing role
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Right to work in the country without sponsorship required

We keep candidates updated at each stage rather than leaving you guessing after you apply.