Customer Service Advisor - French Speaker (On-Site, from 30 Oct)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Advisor to support French-speaking customers across phone, chat and email. Your tone and follow-through matter as much as the answers you provide, and you will keep case notes accurate. This on-site role in Lisbon requires 8 hours daily, 5 days a week.

Requirements include French: Fluent; English: B1; and EU work eligibility. Prior customer-facing experience is a plus, and you should be reasonably tech-proficient to learn internal

Qualifications

• Fluent in French
• English: B1 level
• EU work eligibility

Responsibilities

• Respond to customer questions across phone, chat, and/or email
• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality
• Flag recurring issues so they can be addressed at the source

Skills

French

English (B1)

Customer-facing experience

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Fluent in French? A team in Lisbon is looking for their next Customer Service Advisor.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Respond to customer questions across phone, chat, and/or email
• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality
• Flag recurring issues so they can be addressed at the source

Requirements:

• French: Fluent | English: B1
• Some prior customer-facing experience is a plus, though not essential
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Reasonably tech-comfortable - happy learning new internal systems

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.