Customer Support Representative - French Speaker (On-Site, from 23 Oct)

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 17,000; Full time

Job summary

Cross Border Talents is hiring a Customer Support Representative in Lisbon, Portugal. The role is on-site, with a standard 8-hour day over five days, and requires fluent French with English at B2 level. You will resolve inquiries, keep customers satisfied, and collaborate with a cross-functional team.

Experience in customer-facing roles is a plus, but not essential. Eligibility to work in the EU and in Portugal is required; no sponsorship is mentioned.

Qualifications

• Fluency in French and a functional command of English (B2).
• Prior customer-facing experience is a plus but not required.

Responsibilities

• Flag recurring issues so they can be addressed at the source
• Contribute to a supportive, collaborative team environment
• Stay calm and clear with customers even when they're frustrated
• Follow up on open cases to close them efficiently

Skills

French Fluent

English B2

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

This Customer Support Representative opening in Lisbon, Portugal is a good fit for someone who's fluent in French and ready for a new challenge.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Flag recurring issues so they can be addressed at the source
• Contribute to a supportive, collaborative team environment
• Stay calm and clear with customers even when they're frustrated
• Follow up on open cases rather than letting them sit

Requirements:

• French: Fluent | English: B2
• Some prior customer-facing experience is a plus, though not essential
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.