Customer Support Agent - French Speaker (On-Site, from 23 Oct)

Cross Border Talents; Lisboa; Vor Ort; EUR 17.000 - 26.000; Vollzeit

Zusammenfassung

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Support Agent to join their French team on-site. You will be the voice customers hear when they need help, with emphasis on tone and resolution.

You'll handle inquiries across phone, chat, and email, stay calm under pressure, and contribute to quality support while collaborating with European clients. Fluency in French and English at B2 level is required; tech comfort is also valued.

Qualifikationen

• French: Fluent and English: B2 required.
• Tech-friendly; comfortable learning internal systems.
• Clear, professional written and verbal communication.
• Some prior customer-facing experience is a plus, though not essential.

Aufgaben

• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality
• Flag recurring issues so they can be addressed at the source

Kenntnisse

French fluent

English B2

Tech-savvy

Excellent communication

Customer-facing experience (a plus)

Jobbeschreibung

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

An employer in Lisbon is hiring for a Customer Support Agent role and building out their French team.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality
• Flag recurring issues so they can be addressed at the source

Requirements:

• French: Fluent | English: B2
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal
• Some prior customer-facing experience is a plus, though not essential

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.