Swedish Speaking Support Specialist | Relocate to Sofia

Mercier Consultancy MD; Portugal; On-site; EUR 10,000 - 17,000; Full time

Benefits offered by this job

Fully Paid Professional Training upon

Comprehensive Private Health Insurance

Fully Paid Relocation Package (flight,

Hotel accommodation

Attractive Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Swedish Speaking Customer Support Specialist to join their team in Bulgaria. The role emphasizes delivering high-quality support in Swedish across phone, email, and live chat, with a focus on first-contact resolution and customer satisfaction.

Candidates should be fluent in Swedish, hold an EU passport, and be willing to relocate to Sofia. The position offers a competitive salary package, comprehensive relocation support, and paid training in a dynamic

Qualifications

• Swedish fluency (spoken and written) is mandatory.
• EU passport is mandatory for ease of employment.
• Customer support experience is a strong advantage in a fast-paced environment.
• Excellent communication and problem-solving abilities.
• Proficient with standard office software and basic computer navigation.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Resolve inquiries and technical issues with first-contact resolution.
• Maintain high customer satisfaction with professional, empathetic Swedish support.
• Document interactions in the internal database for quality control.
• Collaborate with cross-functional teams to handle high-priority client matters.
• Contribute to improvement of support protocols and service standards.
• Aim to meet and exceed KPIs and quality targets.

Skills

Swedish language

Strong communication

Problem solving

Computer skills

Job description

Mercier Consultancy Group is seeking a Swedish Speaking Customer Support Specialist to join their team in Bulgaria. The role emphasizes delivering high-quality support in Swedish across phone, email, and live chat, with a focus on first-contact resolution and customer satisfaction.

Candidates should be fluent in Swedish, hold an EU passport, and be willing to relocate to Sofia. The position offers a competitive salary package, comprehensive relocation support, and paid training in a dynamic