Finnish-Speaking Customer Support Agent — Relocate to Sofia

Mercier Consultancy MD; Portugal; On-site; EUR 11,000 - 19,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training provided

Career development

Job summary

Mercier Consultancy Group seeks a Finnish Speaking Customer Service Agent to join our international team in Bulgaria. You will handle Finnish inquiries via phone, email and chat, ensuring customer satisfaction and accurate data records while collaborating across borders.

The role requires native or fluent Finnish and good English, with relocation to Sofia for an on-site position. We offer fully paid training, health insurance, and a relocation package to support your career transition.

Qualifications

• Native or fluent Finnish (spoken and written).
• Valid EU passport or right to work in the EU (mandatory).
• Professional proficiency in English to engage with our global team.
• Strong communication skills and a passion for the Customer Support Services industry.
• Ability to relocate to Sofia for this on-site Finnish Speaking Customer Service Agent position in Bulgaria.
• Previous experience in customer-facing roles is highly advantageous.

Responsibilities

• Deliver premium customer assistance via phone, email, and chat to Finnish-speaking clientele.
• Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services environment.
• Maintain detailed records of customer interactions to ensure accurate data management and service optimization.
• Collaborate with international team members to share insights and improve overall support workflows.
• Participate in ongoing training to master product knowledge and service excellence protocols.
• Achieve individual and team-based KPIs to maximize performance and service quality.
• Represent the client brand with professionalism, empathy, and a solution-oriented mindset.

Skills

Finnish language

English language

Customer service

Job description

Mercier Consultancy Group seeks a Finnish Speaking Customer Service Agent to join our international team in Bulgaria. You will handle Finnish inquiries via phone, email and chat, ensuring customer satisfaction and accurate data records while collaborating across borders.

The role requires native or fluent Finnish and good English, with relocation to Sofia for an on-site position. We offer fully paid training, health insurance, and a relocation package to support your career transition.