Danish-Speaking Customer Support Agent in Sofia | Relocation

Mercier Consultancy Group; Portugal; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Private Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Career development opportunities

Modern office in Sofia

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Customer Service Agent to join our Sofia team. You will handle customer inquiries via phone, email, and live chat, using native Danish and good English to ensure high satisfaction.

The role includes on-site work in Sofia, a fully paid relocation package, and comprehensive training. Ideal candidates have proven experience in customer support, strong communication, empathy, and problem-solving skills.

Qualifications

• Native or fluent Danish (spoken and written).
• Proficient English for collaboration with a diverse team.
• Proven experience in the customer support services industry is advantageous.
• Strong empathy, patience and problem-solving capabilities.
• Willingness to relocate and work on-site in Sofia.

Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat.
• Represent our premium clients by maintaining high communication standards in Danish.
• Resolve complex inquiries and technical issues to ensure customer satisfaction.
• Collaborate with international teams to maintain quality benchmarks and exceed targets.
• Accurately document all customer interactions in the CRM system.

Skills

Danish

English

Empathy

Communication

Problem solving

Tools

CRM system

Live chat

Job description

Mercier Consultancy Group is seeking a Danish-speaking Customer Service Agent to join our Sofia team. You will handle customer inquiries via phone, email, and live chat, using native Danish and good English to ensure high satisfaction.

The role includes on-site work in Sofia, a fully paid relocation package, and comprehensive training. Ideal candidates have proven experience in customer support, strong communication, empathy, and problem-solving skills.