German Speaking Customer Consultant: Relocation Included

Mercier Consultancy MD; Portugal; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Growth opportunities

Job summary

Mercier Consultancy Group is seeking a German-speaking Customer Consultant to join our Sofia-based team. You will provide high-quality support to German-speaking customers via phone, email, and live chat, while maintaining accurate records and collaborating with cross-functional teams to resolve issues.

The role offers fully paid training, health insurance, a relocation package, and a performance-based bonus. A valid EU passport is required for onboarding and relocation.

Qualifications

• Native or fluent German (spoken and written) is required.
• Valid EU passport to facilitate onboarding and relocation.
• Strong interpersonal skills and genuine passion for customer support.
• Proficiency in basic computer systems and problem-solving aptitude.
• Professional demeanor with ability to communicate clearly in a fast-paced environment.

Responsibilities

• Deliver professional and empathetic support to German-speaking customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring high customer satisfaction.
• Maintain accurate customer records and update databases per privacy standards.
• Collaborate with cross-functional teams to resolve service-related challenges.
• Meet established performance targets and KPIs consistently.
• Represent the brand with excellence and contribute to the company’s reputation.

Skills

German language

Job description

Mercier Consultancy Group is seeking a German-speaking Customer Consultant to join our Sofia-based team. You will provide high-quality support to German-speaking customers via phone, email, and live chat, while maintaining accurate records and collaborating with cross-functional teams to resolve issues.

The role offers fully paid training, health insurance, a relocation package, and a performance-based bonus. A valid EU passport is required for onboarding and relocation.