Danish Speaking Support Specialist – Relocation + Bonus

Mercier Consultancy Group; Lisboa; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Fully Paid Training

Relocation Package

Monthly Performance Bonus

Job summary

Mercier Consultancy Group in Bulgaria is seeking a Danish Speaking Support Specialist to serve Danish-speaking clients in the Customer Support Services industry. You will handle inquiries via phone, email, and live chat, ensuring timely, accurate information and strong customer satisfaction.

The role includes fully paid training and a relocation package to Sofia, plus a monthly performance bonus. Native or fluent Danish, excellent communication, and CRM proficiency are required to deliver

Qualifications

• Danish speaking fluent or native.
• Strong verbal and written communication with empathy.
• Previous experience in Customer Support Services is advantageous.

Responsibilities

• Be the primary point of contact for Danish-speaking clients within customer support.
• Resolve inquiries via phone, email and live chat with professionalism.
• Maintain high customer satisfaction by delivering accurate information.
• Document all interactions in the CRM for continuity.
• Collaborate with internal teams to suggest service improvements.
• Stay updated on product knowledge to provide expert assistance.
• Meet or exceed daily SLAs.

Skills

Danish language

Communication skills

Customer support experience

Tools

CRM systems

Job description

Mercier Consultancy Group in Bulgaria is seeking a Danish Speaking Support Specialist to serve Danish-speaking clients in the Customer Support Services industry. You will handle inquiries via phone, email, and live chat, ensuring timely, accurate information and strong customer satisfaction.

The role includes fully paid training and a relocation package to Sofia, plus a monthly performance bonus. Native or fluent Danish, excellent communication, and CRM proficiency are required to deliver