Swedish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Portugal; On-site; EUR 10,000 - 17,000; Full time

Benefits offered by this job

Fully Paid Professional Training upon

Comprehensive Private Health Insurance

Fully Paid Relocation Package (flight,

Hotel accommodation

Attractive Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Swedish Speaking Customer Support Specialist to join their team in Bulgaria. The role emphasizes delivering high-quality support in Swedish across phone, email, and live chat, with a focus on first-contact resolution and customer satisfaction.

Candidates should be fluent in Swedish, hold an EU passport, and be willing to relocate to Sofia. The position offers a competitive salary package, comprehensive relocation support, and paid training in a dynamic

Qualifications

• Swedish fluency (spoken and written) is mandatory.
• EU passport is mandatory for ease of employment.
• Customer support experience is a strong advantage in a fast-paced environment.
• Excellent communication and problem-solving abilities.
• Proficient with standard office software and basic computer navigation.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Resolve inquiries and technical issues with first-contact resolution.
• Maintain high customer satisfaction with professional, empathetic Swedish support.
• Document interactions in the internal database for quality control.
• Collaborate with cross-functional teams to handle high-priority client matters.
• Contribute to improvement of support protocols and service standards.
• Aim to meet and exceed KPIs and quality targets.

Skills

Swedish language

Strong communication

Problem solving

Computer skills

Job description

Swedish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment agency specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities for professionals seeking to excel in international environments.

Job Overview

We are currently seeking a talented individual for a Swedish Speaking Customer Support Specialist position in Bulgaria. This role is perfect for a communication-driven professional eager to build their career within the vibrant Customer Support Services industry while enjoying a seamless transition to a new country.

Key Responsibilities

• Provide exceptional service to customers via phone, email, and live chat within the Customer Support Services sector
• Resolve complex client inquiries and technical issues with a focus on first-contact resolution
• Maintain high levels of customer satisfaction by delivering professional and empathetic support in Swedish
• Document all interactions accurately within the internal database to ensure quality control
• Collaborate with cross-functional teams to elevate and resolve high-priority client matters
• Contribute to the continuous improvement of support protocols and service standards
• Achieve individual and team-based KPIs and quality targets consistently

Requirements

• Native or fluent Swedish (spoken and written) is mandatory
• Valid EU passport (mandatory) for ease of employment
• Previous experience in the Customer Support Services industry is considered a strong advantage
• Excellent communication and problem-solving skills in a fast-paced environment
• Proficiency in computer navigation and standard office software
• Strong desire to relocate and start a new professional chapter in Sofia, Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary package
• Fully Paid Professional Training upon arrival
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel accommodation)
• Attractive Monthly Performance Bonus based on quality metrics
• A dynamic, international work environment with growth opportunities
• And Much More..

Life in Bulgaria

Choosing to pursue one of our many Swedish-speaking jobs in Bulgaria offers a unique blend of modern urban living and rich historical culture. Bulgaria provides a welcoming climate, an affordable cost of living, and a bustling social scene that makes it a top choice for international professionals. As you settle into your new life in Bulgaria, you will discover why so many expatriates have chosen this destination for their professional development.

Our comprehensive relocation support ensures that your move to Bulgaria is smooth and stress-free. From the local culinary experiences to the vibrant nightlife and natural beauty, the lifestyle in Bulgaria is second to none. We invite you to explore the benefits of finding your next Swedish Speaking Customer Support Specialist position in Bulgaria today, as it is truly one of the most exciting hubs for international careers.