French-Speaking Customer Service Agent | Sofia Relocation
Mercier Consultancy MD
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Benefits offered by this job
Job summary
Mercier Consultancy Group is partnering with a leading European employer to hire a French Speaking Customer Service Agent in Sofia, Bulgaria. This on-site role offers full relocation support and a clear path to develop a career in international customer support.
Responsibilities include handling inquiries in French via phone, email and chat, logging interactions in CRM, collaborating with global teams, and maintaining product knowledge to deliver high-quality service.
Qualifications
- Native or fluent French (spoken and written)
- English proficiency for internal communication
- Experience in customer support is preferred
- On-site in Sofia, Bulgaria
- Strong communication and problem-solving skills
Responsibilities
- Act as the primary point of contact for French-speaking clients via phone, email, and live chat
- Resolve inquiries with precision and empathy
- Maintain records of interactions in the CRM
- Collaborate with international teams to troubleshoot and improve processes
- Stay updated on product knowledge to provide accurate support
- Meet quality and performance targets set by management
- Contribute to a positive work environment at the on-site Sofia facility
Skills
Job description
Mercier Consultancy Group is partnering with a leading European employer to hire a French Speaking Customer Service Agent in Sofia, Bulgaria. This on-site role offers full relocation support and a clear path to develop a career in international customer support.
Responsibilities include handling inquiries in French via phone, email and chat, logging interactions in CRM, collaborating with global teams, and maintaining product knowledge to deliver high-quality service.
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