Dutch-Speaking Support Specialist – Relocate to Sofia

Mercier Consultancy MD; Portugal; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Job summary

Mercier Consultancy Group in Bulgaria seeks a Dutch Speaking Support Specialist to join our customer support team in Sofia. This role offers an expatriate lifestyle and opportunities to advance your career within a top European tech hub.

You will handle Dutch-speaking inquiries via email, phone, and chat, resolve complex issues, and collaborate with cross-functional teams while adhering to SLAs. A competitive salary and relocation support are included.

Qualifications

• Native or fluent Dutch (spoken and written).
• EU passport (valid) is mandatory.
• Experience in customer support or client-facing roles is valued.
• Strong communication and problem-solving skills.
• Proficiency in English for reporting and collaboration.

Responsibilities

• Provide service via email, phone, and chat to Dutch-speaking clients
• Resolve complex inquiries with high customer satisfaction
• Maintain records in CRM systems
• Collaborate with cross-functional teams to elevate issues
• Adhere to SLAs and quality standards
• Act as a brand ambassador with professionalism
• Participate in ongoing product training

Skills

Dutch language

Customer support

Problem solving

Communication

English

Tools

CRM software

Helpdesk tooling

Job description

Mercier Consultancy Group in Bulgaria seeks a Dutch Speaking Support Specialist to join our customer support team in Sofia. This role offers an expatriate lifestyle and opportunities to advance your career within a top European tech hub.

You will handle Dutch-speaking inquiries via email, phone, and chat, resolve complex issues, and collaborate with cross-functional teams while adhering to SLAs. A competitive salary and relocation support are included.