Spanish-speaking Support Specialist — Lisbon (On-site)

Ignite; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base salary €1,050/month

Language bonus €100/month

Meal allowance €7/day

Performance incentive up to €100/month

On-site Sete Rios, Lisbon facilities

Job summary

Ignite in Lisbon is seeking customer-support professionals fluent in Spanish and English to join our on-site Sete Rios team. You will handle inquiries across phone, email and chat, guiding customers through product details, orders and technical troubleshooting.

Ideal candidates will be able to work in a fast-paced environment, document interactions in our CRM, and collaborate with quality coaches to consistently deliver exceptional service. On-site facilities are provided in central Lisbon.

Qualifications

• Spanish (C1/C2) proficiency required
• Advanced English (C1) proficiency required
• Full eligibility to work in Portugal

Responsibilities

• Handle multichannel customer inquiries via phone, email and live chat
• Resolve product, order, shipping and troubleshooting questions
• Maintain accurate customer records in CRM and ticketing systems
• Collaborate with team to escalate complex cases and share feedback
• Participate in training and product updates to improve service levels

Job description

Ignite in Lisbon is seeking customer-support professionals fluent in Spanish and English to join our on-site Sete Rios team. You will handle inquiries across phone, email and chat, guiding customers through product details, orders and technical troubleshooting.

Ideal candidates will be able to work in a fast-paced environment, document interactions in our CRM, and collaborate with quality coaches to consistently deliver exceptional service. On-site facilities are provided in central Lisbon.