French-Speaking Customer Advisor – Lisbon On-site

Ignite; Almada; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base pay €1,100 gross monthly

Language allowance €150 per month

Meal subsidy €7 per working day

Performance bonuses up to €80 per月

Central Sete Rios office

Job summary

Ignite in Lisbon's Sete Rios is seeking a fluent French-speaking customer support professional. You will be the primary voice for French-speaking clients, delivering empathetic, high-quality assistance across phone, email, and live chat.

You will work with CRM systems and cross-functional teams to resolve inquiries and ensure excellent service. The role emphasizes strong communication, problem-solving, and technical agility to navigate product specs, orders, and logistics, while collaborating

Qualifications

• Interpersonal abilities: excellent communication, active listening, patience, customer-first orientation.
• Analytical thinking: strong problem-solving to diagnose issues rapidly and navigate troubleshooting.
• Technical agility: comfortable working across multiple software systems, ticketing platforms, CRM databases.
• Work authorization: full legal eligibility to work in Portugal.

Responsibilities

• Omnichannel support across phone, email, and live chat to manage inquiries.
• Provide clear answers on product specs, features, order tracking, shipping, and troubleshooting.
• Deliver standout customer care with empathy and tailored solutions.
• Maintain accurate CRM records of interactions and follow-ups.
• Collaborate with supervisors and peers to handle complex cases and improve service.
• Attend regular training on product releases and service guidelines.

Skills

Interpersonal Abilities

Analytical Thinking

Technical Agility

Job description

Ignite in Lisbon's Sete Rios is seeking a fluent French-speaking customer support professional. You will be the primary voice for French-speaking clients, delivering empathetic, high-quality assistance across phone, email, and live chat.

You will work with CRM systems and cross-functional teams to resolve inquiries and ensure excellent service. The role emphasizes strong communication, problem-solving, and technical agility to navigate product specs, orders, and logistics, while collaborating