French-Speaking Customer Advisor – Lisbon (On-site)

Ignite; Sintra; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base salary €1,100/mo

Language bonus €150/mo

Meal allowance €7/day

Performance incentive up to €80/mo

Job summary

Ignite in Sete Rios, Lisbon, Portugal, is seeking a French-speaking customer support specialist to join our on-site team. You will handle multi-channel inquiries, assist with product information, orders, shipping, and troubleshooting, ensuring empathetic and effective service.

The role requires fluent French (C1/C2) and advanced English (C1); you will work with CRM systems and cross-functional teams to deliver an excellent end-to-end customer experience. Base salary and benefits are provided.

Qualifications

• Fluent French (C1/C2) written and spoken.
• Advanced English (C1) proficiency.
• Exceptional communication and active listening skills.
• Legal eligibility to work in Portugal.

Responsibilities

• Serve as primary contact for customers via phone, email, and live chat.
• Answer and resolve inquiries on product specs, features, orders, shipping, and troubleshooting."
• Deliver empathetic, personalized customer service with high emotional intelligence.
• Update customer profiles and CRM with accurate interaction details.
• Collaborate with team and internal departments to resolve complex issues.
• Participate in training and coaching to stay updated on products and policies.

Skills

Interpersonal skills

Problem solving

Technical aptitude

Legal eligibility

Job description

Ignite in Sete Rios, Lisbon, Portugal, is seeking a French-speaking customer support specialist to join our on-site team. You will handle multi-channel inquiries, assist with product information, orders, shipping, and troubleshooting, ensuring empathetic and effective service.

The role requires fluent French (C1/C2) and advanced English (C1); you will work with CRM systems and cross-functional teams to deliver an excellent end-to-end customer experience. Base salary and benefits are provided.